Sample Business Case Proposal — Down Town Car Repair Business Case Study.
DATE: March 2021.
TO: Tim, CEO Downtown car repair business.
FROM: Adam, Business Analyst.
RE: Analysis of existing system and desirability switching to agile user-centered design methodology.
Thank you for allowing me to work with your startup. As requested, I have evaluated the strengths and weaknesses of the current system used by the company to manage customers and services. Also, I analyzed the need and desirability of switching from the current system to the agile user-centered design system. I will explain more about how your startup management will fit better with these agile user-centered design methods(Milani, pp. 111–113,2019). The current situation involves problems like payment issues if the addition of 10% as the late fee is recorded every time, and accidentally, if you miss it to add the penalty for next month, in that case of delay this can be a problem for you, Tim.
Overview and Advantages of the agile usage-centered approach
Analyzing the advantages of using Agile methodologies to capture system requirements for DTC business,(DTC is a downtown car repair business). The user-centered agile methodology will help the business to run systematically with zero negligence chance of any customer entry or task detail. Otherwise, there is a high probability of mishaps in the workflow.
The biggest problem is such basic and organic methods don’t allow a business to run fast management which is very necessary to save time and reduce the complexities. Switching to agile user-centered design methodology will help Tim to fasten the customer data and task management because the methodology will be purely assisted by the tools and software for data handling and task automation.
The agile methodology enables business people to work more efficiently as one needs to become more tech and computer savvy for a better understanding of how tools and software work with the specific business functioning and requirements according to the customized tasks.
Steps for implementing a design-centered approach:
It is a matter of few important steps, analyzing the requirements of what Tim exactly requires and expects out of his business, what are his goals and what is his vision to achieve, requirement analysis will be done on this (Land, pp 12–14,2020). Based on requirements, getting a team built, if required. After that start working on the goals by dividing tasks into small teams. Teams of professionals according to the roles.
Why Tim should apply agile user-centered design methodology:
Things important to address are what users expect and what does Tim expects out of his business, reading the case study, I analyzed Tim’s need to get in touch with an IT professional. He has knowledge about the type of tool required to manage customer data.
The second recommendation is to develop a mobile application through which orders can be received; there will be features for complex repairs too, with a fixed price by Tim (Quinlan, pp 15,2019). This will help to reduce Tim’s workload and help him concentrate on the repair tasks more than the management. Also, using this technique User data will be stored in the backend of the system which will never be lost unless done deliberately.
Designing the user interface and proper user experience, Gathering data from the traditional records to the digital ones and developing the application, and releasing it with proper management professionals with it. This work will take 2 months and then can be released in production (Ireland, pp.6–7,2019).
This means an Agile user-centered design system will build a transparent user interaction system for Tim that will increase the trust, ease feedback management, help the business to grow because online and digital ways have better chances to market and grow using different channels and to reach potential clients.
References
· Milani, F. (2019). Business Analysis Plan and Monitoring. In Digital Business Analysis (pp. 111–125). Springer, Cham.
· Liang, Y., Gao, S., Cai, Y., Foutz, N. Z., & Wu, L. (2020). Calibrating the dynamic Huff model for business analysis using location big data. Transactions in GIS.
· Quinlan, C., Babin, B., Carr, J., & Griffin, M. (2019). Business research methods. South-Western Cengage.
· Ireland, E. P. (2019). U.S. Patent №10,210,216. Washington, DC: U.S. Patent and Trademark Office.
